Jessica

E-commerce Customer Support VA

55 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $2.50/hour ($480.00/month)

Bachelors degree

Last Active

June 27th, 2026 (yesterday)

Member Since

October 18th, 2023

Profile Description

Looking for a Customer Support VA who actually cares about your customers?

Because let’s be honest,

Slow replies = LOST sales
Poor support = BAD reviews 
Miscommunication = REFUND requests

THIS IS WHERE I COME IN 

I help eCommerce brands deliver fast, friendly and reliable customer support that turns buyers into loyal customers

HOW CAN I HELP YOU
Email & Chat Support (fast, clear and professional)
• Order Tracking, Refunds & Returns
• Shopify Backend Support
• Customer Issue Resolution (no escalation headaches 
• Clear and Friendly Communication with your customers 

TOOLS I’M EXPERIENCED WITH
* Shopify
* Zendesk | Gorgias | Freshdesk | Tidio | Helpscout
* Google Workspace
* Microsoft Teams

MY GOAL
Not just to answer tickets, but to create a smooth customer experience that keeps people coming back. ^.^

WHY HIRE ME
I bring strong attention to detail, organization and a customer first mindset to every task, making sure your business runs smoothly and your customers feel valued.

LET’S WORK TOGETHER!

Send me a message - I’d love to support your business and help you grow! 

Top Skills

Experience: 6 months - 1 year

Providing assistance to customers by resolving inquiries, complaints and issues.

Experience: 6 months - 1 year

Managing store backend including orders, products and customer data.

Experience: 6 months - 1 year

Delivering a positive and professional experience that builds customer loyalty.

Other Skills

Experience: 6 months - 1 year

Managing and responding to customer emails in a clear and timely manner.

Experience: 6 months - 1 year

Handling order placements, updates, cancellations and fulfillment.

Experience: 6 months - 1 year

Identifying issues and providing effective solutions quickly.

Experience: 6 months - 1 year

Helping customers monitor shipment status and delivery updates.

Basic Information

Age
26
Gender
Female
Website
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Address
General Mamerto Natividad, Nueva Ecija
Tests Taken
IQ
Score:  125
DISC
Dominance: 36%
Influence: 16%
Steadiness: 25%
Compliance: 23%
Government ID
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“I have a team of 6 VA's that pretty much do everything for me”

Elishama Jiles

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“This will change your business!”

- Atiba

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