Gerome
Customer Service Team Leader in Banking, Healthcare, Fitness
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.65/hour ($1,280.00/month)
Bachelors degree
Last Active
June 25th, 2026 (today)
Member Since
October 4th, 2023
Profile Description
I'm a proactive person with the determination and drive to succeed in what I do using a positive mindset approach in leading/managing teams and individuals to perform to the best of their abilities. I'm a people person and I believe that agent/associate development is the most important role I have to ensure the success of the 3 C's (the client, the company and the customer service rep). Being able to understand and listen to my team enables to me to gain their trust and respect, leading to an end result of positive collaboration, cooperation and performance.
Top Skills
Customer Support » Technical Support
Experience: 2 - 5 years
Assisted clients with their ISP and Internet related software in the States and Australia, consistent performer
Customer Support » Phone Support
Experience: 5 - 10 years
Agent and Team Leader level - handled calls and managed teams, also did escalation calls during after hours.
Customer Support » Customer Service
Experience: 5 - 10 years
Agent level and Supervisor/Team Leader level are both rated high. Brief experience as an Assistant Manager to Operations.
Other Skills
Professional Services » Management Services » Customer Support Management
Experience: 5 - 10 years
Managed high performing teams across sifferent clients and industries, meeting client targets and alao developing team members to perform and advance to higher roles
Customer Support » Email Support
Experience: 6 months - 1 year
Managed a team of account managers in providing assistance to members via email and both inbound/outvound calls regarding their payments, membership status, access to facilities, membership details etc. I also do hands on daily to assist with the queue and learn more each day.
Basic Information
- Age
- 46
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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