Jennet

Virtual Assistant | Customer Support and Operations Specialist

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $3.33/hour ($640.00/month)

Bachelors degree

Last Active

June 25th, 2026 (yesterday)

Member Since

September 30th, 2023

Profile Description

Hi!

I'm a Customer support professional with 15+ years of experience handling high-volume calls, chats, and email, including safety escalations and complex case resolution. Experienced in documentation, quality compliance, and meeting SLAs, with added responsibility leading night-shift operations and managing workflows. Background also includes customer service and sales coordination, with a focus on accuracy and customer satisfaction. Eager to transition into a remote role, with a strong willingness to learn, adapt quickly, and deliver reliable support in a virtual environment.

Top Skills

Customer Support » Phone Support

Experience: 10+ years

Customer Support » Customer Service

Experience: 10+ years

Office and Administration » Google Workspace

Experience: 2 - 5 years

Other Skills

Marketing » CRM » Microsoft Dynamics 365

Experience: 1 - 2 years

Customer Support » Email Support

Experience: 5 - 10 years

I am responsible for delivering exceptional customer service and support through email, chat, and outbound communication. This role involves promptly responding to customer inquiries addressing their needs, and ensuring a positive customer experience. • Acknowledge and respond to customer emails promptly and professionally. Address customer inquiries, concerns, and complaints in a timely and accurate manner. • Investigate and resolve customer issues and complaints effectively, striving for first-contact resolution whenever possible. Escalate complex issues to appropriate teams for further resolution. • Document all interactions and maintain accurate records of customer inquiries and resolutions. • Provide regular reports and feedback to management regarding common customer concerns and suggested improvements. • Educate customers on using the services effectively, providing tips and guidance.

Office and Administration » Email Handling

Experience: 2 - 5 years

Customer Support » Chat Support

Experience: 1 - 2 years

Basic Information

Age: 46

Gender: Female

Website: Sign Up with Pro Account to View

Address: Manila

Tests Taken: IQ
Score: 97: DISC
Dominance: 15%
Influence: 9%
Steadiness: 35%
Compliance: 42%: English
C2(Advanced/Mastery)