E-Commerce Virtual Assistant | Shopify Customer Support

Overview

Looking for full-time work (8 hours/day)

at $5.81/hour ($1,120.00/month)

High school diploma

Last Active

July 1st, 2026 (9 days ago)

Member Since

September 22nd, 2023

Profile Description

Are you ready to scale your E-commerce store without the headache of managing daily customer tickets and back-end ops?

You're in the right place & I don't assist - I MANAGE

> High Internet Speed
> Tech savy
> Proactive CS Lead

Here's why client choose me....

*Multi Channel Ticket Management
- Oversaw a diverse queue of customer interactions, including order inquiries, technical issues, and general support request.

*Workflow Optimization
- Utilized Zendesk's categorization and tagging systems to prioritize urgent cases (e.g., high priority order issues or refund request.

*Issue Resolution & Escalation
- Diagnosed customer pain points, provided direct solutions or escalated complex billing and logistical matters to relevant internal teams.

*Collaboration & Documentation
- Maintained internal notes and updated ticket statuses to ensure transparency across the support team and provide a historical record of customer interactions.

*Empathy with Resolved
- I lead with emotional intelligence to calm frustrated customers, but I finish with a technical solution. I don't just chat - I resolved issues on the first contact to keep your ratings high.


TECH STACK:
~ Zendesk
~ Salesforce
~ Shopify
~ Google Suites
~ Tracking Apps
~ Slack
~ Microsoft teams

OUR MISSION
~ To empower E-commerce entrepreneurs by providing world class operational support and empathy-driven customer care, allowing brand owners to focus on scaling while I ensure their customers are happy and their backend seemless.

Message me now and connect :)