Data Entry, Insurance Rater, Order Processing, Medical VA

Experienced in quoting and rating personal lines insurance policies, including auto, homeowners, motorcycle, boat, and umbrella coverage. Skilled in comparing multiple carriers to provide clients with the best coverage options at competitive rates. Reviewed submissions, checked and answered underwriting questions, and ensured information in JotForms matched carrier requirements for smooth and accurate processing. Collaborated with sales agents across several agencies while maintaining compliance with underwriting guidelines and state-specific regulations. Proficient in tools such as Epic, ClickUp, and Microsoft Teams, with a reputation for accuracy, efficiency, and client-focused results.

Experienced in accurate and efficient data entry, with a strong eye for detail and organization. Skilled in compiling, updating, and verifying records using spreadsheets, databases, and online platforms. Able to manage large volumes of information while maintaining accuracy and meeting tight deadlines.

Experienced in providing customer service via email and social media, supporting platforms such as Amazon, eBay, and Shopify. Skilled at responding to inquiries about orders, returns, refunds, tracking, and product details, while ensuring timely and accurate resolutions. Managed and created content for Facebook business pages, including posts, updates, and customer engagement to maintain a positive brand presence. Known for professionalism, clear communication, and a customer-focused approach across digital channels.

Skilled in providing technical support and troubleshooting for internet connectivity, software, and mobile-related issues in fast-paced environments. Experienced in assisting customers with activations, account management, and service disruptions through clear step-by-step guidance. Proficient in creating support tickets, collaborating with on-site technicians, and handling escalations with professionalism and patience. Also able to provide remote assistance when needed to help customers resolve technical issues quickly and efficiently. Recognized for maintaining strong QA scores while ensuring customer satisfaction.

Experienced in healthcare administration and patient support, including appointment scheduling, pre-billing, insurance verification, and order confirmation. Skilled in using platforms such as MODMED, Brightree, Epic, OpEdge, and ZirMed to manage patient records, process documentation, and coordinate with physicians. Handled patient communication through phone, email, and chat—scheduling appointments, confirming supplies, and providing timely updates. Familiar with medical terminology and HIPAA compliance, ensuring accuracy, confidentiality, and adherence to healthcare standards. Recognized for delivering efficient, patient-centered support in fast-paced medical environments.

Handled daily order processing across platforms such as Shopify, Amazon, and eBay, including order entry, cancellations, and tracking updates. Conducted order audits to identify and correct duplicates, ensuring accuracy and smooth fulfillment. Coordinated with customers through email and chat to provide updates, resolve issues, and maintain a positive shopping experience. Recognized for efficiency, attention to detail, and reliable support in fast-paced e-commerce environments.

Provided customer support via email for eBay’s Fitness and Gym account, handling inquiries about orders, tracking, and product details. Managed help desk tickets, ensuring timely and accurate responses, and escalated issues to the appropriate departments such as payments or complaints for resolution. Recognized for clear communication, attention to detail, and maintaining a high level of customer satisfaction in a fast-paced e-commerce environment.

Provided real-time customer support via chat on platforms including Shopify and Facebook, responding promptly to inquiries and ensuring a positive service experience. Assisted customers with orders, product information, troubleshooting, and tracking while maintaining professionalism and accuracy. Prepared daily activity and performance reports and supported additional tasks such as creating posters, directory ads, and data entry. Recognized for quick responses, clear communication, and dependable support in fast-paced environments.

Provided technical support and customer service for mobile accounts, assisting with activations, reactivations, number changes, and account status inquiries. Guided customers through basic troubleshooting for mobile devices and services, ensuring quick and accurate resolutions. Handled billing questions and upselling opportunities while maintaining professionalism and adherence to call flow procedures. Recognized for delivering clear, concise communication and maintaining strong customer satisfaction.