Augusto
Real Time Analyst I Operation Assistant I Operation Coordinator
Verified
With Timeproof
Overview
Looking for full-time work (9 hours/day)
at $8.31/hour ($1,800.00/month)
Associates degree
Last Active
July 7th, 2026 (today)
Member Since
September 3rd, 2023
Profile Description
Detail-oriented RTA and Virtual Assistant with extensive experience in real-time monitoring, performance tracking, and remote administrative support. Adept at managing multiple communication channels, coordinating schedules, generating reports, and ensuring operational efficiency. Strong background in CRM systems, workforce tools, and client communication with a focus on accuracy, productivity, and customer satisfaction.
Top Skills
E-Commerce » Ebay » Customer Support
Experience: 2 - 5 years
ustomer support specialist with over 9 years of experience in BPO and operations, providing exceptional service and real-time support in fast-paced environments. Experienced in handling escalations, resolving complex concerns, and ensuring service level targets are consistently met. Adept in using CRM tools, monitoring queues, and collaborating with cross-functional teams to improve customer experience and operational efficiency.
Cloud Services » IBM Cloud » Logging and monitoring
Experience: 5 - 10 years
Office and Administration » Stakeholder Management
Experience: 5 - 10 years
Other Skills
Customer Support » Chat Support
Experience: 5 - 10 years
Office and Administration » Data Analytics
Experience: 5 - 10 years
Office and Administration » Calendar Management » Scheduling
Experience: 5 - 10 years
Office and Administration » Microsoft 365 » SharePoint
Experience: 5 - 10 years
Professional Services » Management Services » Call Center Operations Management
Experience: 5 - 10 years
Office and Administration » Microsoft Excel
Experience: 5 - 10 years
Office and Administration » Email Management
Experience: 5 - 10 years
Accounting » Invoicing
Experience: 2 - 5 years
Office and Administration » Problem Solving
Experience: 10+ years
Office and Administration » Client Relationship Management
Experience: 5 - 10 years
Office and Administration » Executive Assistance
Experience: 2 - 5 years
Virtual Assistant
Experience: 2 - 5 years
Basic Information
- Age
- 35
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Metro Manila, National Capital Region (NCR)
- Tests Taken
- IQ
- Score: 99
- DISC
- Dominance: 44%
- Influence: 7%
- Steadiness: 17%
- Compliance: 32%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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