Tina

Customer Service Team Leader

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Overview

Looking for full-time work (6 hours/day)

at $4.97/hour ($720.00/month)

Bachelors degree

Last Active

June 3rd, 2026 (6 days ago)

Member Since

August 20th, 2023

Profile Description

My first time to work as customer service representative is such a wonderful experience wherein I was always recognized as one of the top agents. And showing off my skills in assisting customers thru email and chat gives a great impression to my supervisor and recommends me to be one of the leader. My colleagues learned a lot fro ---------- as I always share to them my knowledge is customer service.

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

I've been a customer support in BPO handling e-commerce account. We use zendesk to reply in email of the customers with their inquiries about the products, requesting to return and refund the order, delivery tracking information and helping them to file a delivery dispute.

Customer Support » Chat Support

Experience: 2 - 5 years

We serve customers thru live chat and needs to fulfill their satisfaction on how we resolved their complaints at the soonest possible time. As a chat support agent, we offer compensation and other possible solution to the customer’s complaint and make sure the chat ended with positive feedback from them. The tools that we are using is zendesk and Nexus.

Customer Support » Phone Support

Experience: 6 months - 1 year

I’ve been assigned to lead the team of logistics account wherein we provide to the customers the current delivery status of their parcels thru phone calls. Recently, I've been assigned in US Visa account. We assist visa applicants from African Countries and Europe regarding their interview schedule, visa status and system issues that they encountered.

Other Skills

Basic Information

Age: 37

Gender: Female

Website: Sign Up with Pro Account to View

Address: Guimba, Nueva Ecija

Tests Taken: IQ
Score: 118: DISC
Dominance: 34%
Influence: 14%
Steadiness: 26%
Compliance: 26%: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”