Operations & Customer Support Team Lead | Technical Support | QA | Email & Chat

Overview

Looking for full-time work (8 hours/day)

at $4.13/hour ($800.00/month)

High school diploma

Last Active

July 16th, 2026 (6 days ago)

Member Since

August 2nd, 2023

Profile Description

Results-driven Customer Support and Operations Team Lead with over 6 years of experience supporting US and Canadian customers across retail, telecommunications, logistics, and technical support industries. Experienced in chat, email, phone, and back-office support, with a strong background in customer experience, quality assurance, escalations management, team leadership, coaching, and process improvement.

Throughout my career, I have supported high-volume customer operations while ensuring service excellence, SLA compliance, and customer satisfaction. I have extensive experience handling customer escalations, troubleshooting technical issues, conducting quality audits, onboarding and coaching tea ---------- mbers, preparing reports, and collaborating with cross-functional teams to improve operational efficiency.

I am proficient in CRM and ticketing systems, Google Workspace, Microsoft Office 365, Slack, Microsoft Teams, and various customer support platforms. I thrive in fast-paced remote environments, work independently with minimal supervision, and take pride in delivering exceptional customer experiences.

Core Competencies:
• Customer Support (Phone, Email, Chat)
• Technical Support
• Team Leadership & Coaching
• Quality Assurance & Auditing
• Escalation Management
• Operations Coordination
• Customer Experience (CX)
• Process Improvement
• CRM & Ticketing Systems
• Reporting & Documentation
• Remote Team Collaboration