Customer Experience Professional | Airbnb Virtual Assistant | Guest Communicatio

Overview

Looking for full-time work (8 hours/day)

at $5.81/hour ($1,120.00/month)

Associates degree

Last Active

July 10th, 2026 (3 days ago)

Member Since

August 2nd, 2023

Profile Description

I am a highly skilled Customer Service and Short-Term Rental Specialist with strong experience in hospitality, technical support, and Airbnb operations, along with hands-on expertise in retail operations, guest engagement, and smooth daily workflow management.

I have co-hosted short-term rentals in Canada, managed multiple properties in the UK, and worked as a Case Manager in an Airbnb call center, which strengthened my guest communication, problem-solving, and operational coordination abilities. 

I am experienced with tools including Airbnb, Guesty for Hosts, Hospitable, Hostaway, Asana, ClickUp, Todoist, Google Suite, WhatsApp, Slack, Connecteam App, Pricelabs, DocHub, Zendesk, Genesys: PureCloud, Canva for basic graphic design and invoicing, Wave Accounting for invoice creation, ChatGPT for creating SOPs and more compelling messages and content, Keynest and Nuki for smart lock management, as well as CCTV monitoring apps.

My strengths include clear and calm guest communication, coordinating with cleaners and maintenance teams, managing calendars and bookings, organizing turnovers and check-ins, maintaining reports and SOPs, handling high message volumes, and ensuring operations run smoothly and efficiently.

I bring reliability, attention to detail, and a proactive mindset to every task. I am committed, organized, and fully dedicated to supporting property owners with consistent, five-star operational performance.

If you're looking for someone who works fast, thinks ahead, communicates clearly, and treats your business like their own, then you’re in the right place. Let’s build smoother operations, happier guests, customers, and a stress-free business together.

Ready when you are!!!