James

Customer Support Virtual Assistant

80 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Bachelors degree

Last Active

July 8th, 2026 (2 days ago)

Member Since

July 19th, 2023

Profile Description

Customer Support and Retention Specialist with over 8 years of experience supporting e-commerce and subscription-based brands. Skilled in handling customer inquiries via email and chat, resolving order and subscription issues, and providing clear, professional communication that improves customer satisfaction and trust. Experienced in managing refunds, cancellations, disputes, and retention efforts aimed at reducing churn and improving customer lifetime value. Known for strong attention to detail, calm problem-solving under pressure, and maintaining high-quality service across fast-paced support environments. Comfortable working independently in remote teams and aligned with US-based customer support schedules.

Top Skills

Experience: 5 - 10 years

Extensive experience in providing customer service via email. Skilled in addressing inquiries and resolving issues promptly. Known for maintaining high customer satisfaction and managing high email volumes efficiently.

Experience: 5 - 10 years

Customer service professional with more than 7 years of experience providing excellent customer experience to clients via phone, email, and chat. Proven ability to resolve issues in a timely and efficient manner. Track record in Building positive relationships with customers. Demonstrated skills in active listening, empathy, patience, and flexibility

Experience: 5 - 10 years

Maintain accurate records, protect sensitive information, and ensure error-free scheduling and correspondence.

Other Skills

Experience: 2 - 5 years

Track tasks, follow up on action items, and ensure deadlines are met using tools like Google Workspace, Trello, and GHL for automation.

Experience: 5 - 10 years

Schedule meetings, manage multiple calendars, handle reschedules, avoid conflicts, and coordinate across time zones.

Experience: 5 - 10 years

Highly skilled in prioritizing tasks and managing time effectively to meet deadlines. Proven ability to balance multiple responsibilities, ensuring timely completion of projects without compromising quality. Adaptable and efficient in dynamic environments, consistently delivering results.

Experience: Less than 6 months

Experience: 5 - 10 years

Basic Information

Age
35
Gender
Male
Website
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Address
Lipa, Batangas
Tests Taken
IQ
Score:  115
DISC
Dominance: 51%
Influence: 10%
Steadiness: 20%
Compliance: 20%
Government ID
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