Chat support Expert

Assisted customers through real-time chat, addressing inquiries, technical concerns, and product issues. Delivered prompt and professional support to maintain customer satisfaction. Resolved concerns by providing clear information and step-by-step solutions. Demonstrated strong typing accuracy, communication, and conflict-resolution skills

Responsible for creating and optimizing product listings on e-commerce platforms to improve visibility and sales. Tasks include writing SEO-friendly titles and descriptions, adding product images, doing keyword research, updating product data, monitoring competitors, and improving listing performance. Experience with Shopee, Lazada, Amazon, or Shopify is an advantage.

Developed and executed social media strategies aligned with brand goals. Created engaging content, managed posting schedules, and monitored analytics to improve performance. Prepared reports on engagement, reach, and audience insights. Coordinated with influencers and ensured brand consistency across platforms.

Manage online store platforms (Shopify, WooCommerce, etc.) Optimize product listings for SEO and conversions Plan and execute digital marketing campaigns Monitor sales, traffic, and analytics to improve performance Collaborate with teams to ensure smooth order fulfillment and customer satisfaction

Respond to customer inquiries via phone, email, or chat Provide product or service information and resolve issues promptly Record and update customer interactions in the system Escalate complex issues to the appropriate team Maintain a high level of customer satisfaction

Design social media posts, banners, flyers, and other digital content using Canva Collaborate with marketing and content teams to create visually compelling materials Ensure all designs align with brand guidelines and campaign goals Edit and optimize graphics for different digital platforms Stay updated with design trends and digital content best practices