Customer service, Billing and Technical support 

In my experience in customer service, I have effectively managed billing inquiries, ensuring accuracy and clarity for customers. I have also driven sales by understanding customer needs and promoting the right products. Additionally, my technical support skills have allowed me to troubleshoot issues efficiently, providing timely solutions that enhance customer satisfaction. This diverse background has honed my communication abilities and my capacity to empathize with customers, ensuring a positive experience in every interaction.

Sales Representative – Homeaglow Role Overview: Worked as a Sales Representative for a cleaning service platform, responsible for client acquisition, booking conversions, and customer support. Focused on helping customers find reliable cleaning services while meeting sales targets and maintaining high customer satisfaction. Key Responsibilities: Handled inbound and outbound sales inquiries from potential customers via chat, email, and phone Explained cleaning service packages, pricing, promotions, and subscriptions clearly to clients Converted inquiries into confirmed bookings by identifying customer needs and offering suitable solutions Assisted customers with account setup, scheduling, rescheduling, and service concerns Followed up with leads to increase conversion rates and repeat bookings Addressed objections professionally and provided accurate information to build trust Maintained detailed and accurate records of customer interactions and sales activities Coordinated with internal teams to resolve booking or service-related issues Ensured a positive customer experience from first contact to post-booking support Skills & Tools Developed: Sales communication & persuasion Customer service & client relationship management Lead qualification & follow-up Time management in a fast-paced remote environment CRM tools and online booking systems Problem-solving and conflict resolution Key Strengths: Strong verbal and written communication Customer-focused approach Ability to meet sales goals while maintaining service quality Comfortable working remotely and handling multiple customers simultaneously

I used to work as a call center agent and i know how to handle customer very well.

In my previous role, I handled a high volume of customer service emails daily, addressing inquiries related to billing, sales, and technical support. For instance, I once resolved a complex billing dispute by carefully reviewing the customer's account history and promptly clarifying charges

on my experience with chat support, I efficiently managed multiple customer conversations simultaneously, providing real-time assistance for billing, sales, and technical issues. For example, I helped a customer navigate a technical problem with their software by walking them through troubleshooting steps via chat.