Dispute Manager | Operations Manager | Executive Assistant

I have screened, interviewed, and hired over 500 applicants.

I handle Disputes and Chargebacks for the following payment processors: Shopify Payments, PayPal, Airwallex, Stripe, Klarna, Oceanpayment, and AfterPay.

I trained, supervised, and managed over 50 customer service representatives. I also responded to customer inquiries via email and social media, such as Facebook and Instagram.

I have processed the onboarding, offboarding, payroll, and performance assessment of the employees in the previous company I have worked for.

I oversaw day-to-day operations and ensured efficiency and effective resource utilization. I developed and implemented process improvements to enhance operational workflow and reduce costs. I collaborated with various departments to align operational strategy with business objectives. I monitored key performance indicators (KPIs) and prepared regular reports for management on operational performance. I identified training needs within the operations team and implemented plans to enhance skills and performance. I managed risk and compliance standards to ensure all operations meet regulatory requirements. I fostered a culture of continuous improvement, encouraging innovative thinking among team members.

I monitored the order status of all orders placed, coordinated with the fulfillment and supplier teams to ensure that all orders are successfully delivered to customers.

I managed the schedule of my clients, set up their flight plan and hotel accommodation if they needed to travel, managed their emails and social media, and responded to their partners. I also scheduled weekly manager meetings and monthly company meetings. I also processed the invoice and payroll of employees, monitored their KPIs, and sent them their performance bonus.