Senior Customer Support Manager/Appointment Setter

Expertly navigated the eBay and Amazon platforms to resolve complex customer inquiries and order issues. Managed order tracking and shipment inquiries, minimizing delivery-related complaints. Maintained accurate records of customer interactions and order details. Stayed up-to-date on eBay policies and procedures, ensuring compliance.

Managed a high volume of English-speaking inbound and outbound customer support calls daily. Consistently achieved 100% customer satisfaction rating in phone support interactions. Met or exceeded call handling time and resolution targets. Accurately documented customer interactions and resolutions in CRM systems.

(Focus on speed, accuracy, and multitasking): Provided real-time customer support via chat, resolving inquiries and issues efficiently and accurately. Managed multiple concurrent chat sessions, maintaining a high level of customer satisfaction. Demonstrated excellent written communication skills, conveying information clearly and concisely in a fast-paced environment. Quickly and accurately processed customer requests and provided relevant information.

Organized and maintained electronic and physical data files, ensuring easy retrieval and accessibility. Streamlined data entry processes, improving efficiency and reducing processing time. Prioritized and managed data entry tasks to meet deadlines and maintain workflow.

Email Management: Expert in maintaining organized and efficient email workflows. Proficient in inbox cleaning, spam filtering, and supplier email categorization. Skilled in compiling order and sales invoices by date, ensuring accurate record-keeping.