Customer Support

Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Associates degree

Last Active

July 6th, 2026 (5 days ago)

Member Since

June 15th, 2023

Profile Description

With 12+ years of experience in customer-facing roles, including 5 years in Customer Success and Account Management, I help businesses build lasting customer relationships, increase retention, and drive account growth. I've managed portfolios of 70+ B2B clients, achieving an 85% success rate in renewals and closed deals through proactive relationship management, strategic problem-solving, and a customer-first approach.

My experience spans customer onboarding, renewals, upselling, CRM management, pipeline tracking, and cross-functional collaboration. I'm proficient with tools including HubSpot, Salesforce, Zendesk, Intercom, Asana, Sage (Anvyl), BigCommerce, and Microsoft Office, and I quickly adapt to new platforms and processes.

I take pride in being dependable, detail-oriented, and easy to work with. Whether I'm helping customers achieve success, resolving complex escalations, or supporting business growth, I bring ownership, integrity, and a commitment to delivering results. If you're looking for someone who can build strong client relationships while contributing to your company's long-term success, I'd love to be part of your team.