Virtual Assistant|Customer Support|Verification Specialist

Responding to inbound calls, emails, messaging, and live chat inquiries, complaints, and service requests regarding the guest's booking. | Mediating between the property owners (hosts) and guests. | Receiving inbound call inquiries and disputes regarding the customer's checking and savings accounts. | Maintaining the accuracy of customer accounts in the CRM system. | Responding to e-commerce email inquiries, disputes, and refund requests. | Mediating between the customers and online sellers.

Overseeing the sales agent’s calendar and setting appointments with prospective and eligible clients. | Maintaining accurate records of calls and clients in the CRM system. | Executing various research survey campaigns via outbound calls to consumers in the US. | Ensuring the team delivers quality and accurate survey responses for all campaigns.

Verifying customers' eligibility for free or reduced health insurance, internet service, and auto settlements by asking verification questions. | Transferring the call to a Licensed Agent once the customer passes the verification process.

Verifying applicant’s driver’s license, car registration, and car insurance. | Encoding the applicant’s data into the CRM system. | Maintaining the accuracy of accounts in the client's CRM system.