Executive Assistant | Operations Coordinator | Project Coordinator | Customer Su

• Provided phone, email, chat, and messaging support for banking, healthcare, hospitality, and e-commerce clients. • Resolved customer inquiries, account concerns, disputes, and service requests while maintaining excellent customer satisfaction. • Updated CRM records accurately and collaborated with internal teams to resolve customer issues efficiently.

• Coordinated executive priorities, administrative tasks, and daily business operations. • Maintained documentation, tracked deadlines, and collaborated with cross-functional teams. • Improved workflows to support efficient business operations.

• Managed the Chief Operating Officer's calendar, inbox, travel arrangements, and meeting schedules. • Reviewed vendor invoices before payment and maintained accurate order records. • Prepared sales tax reports in Google Sheets for 40 U.S. states and provided executive and administrative support.

• Maintained accurate customer and client records using CRM platforms including HubSpot, Freshdesk, Zendesk, TrackDrive, and VICIdial. • Updated customer information, tracked interactions, and supported reporting. • Ensured data accuracy while maintaining organized client records.

• Managed executive calendars, coordinated meetings, and scheduled appointments. • Organized executive priorities and resolved scheduling conflicts. • Ensured timely follow-ups and efficient time management.

• Provided administrative support, including scheduling, documentation, reporting, travel coordination, and record management. • Maintained organized files and prepared reports while supporting executives and clients. • Managed multiple priorities with accuracy and attention to detail.

• Used Google Docs, Sheets, Drive, Calendar, and Gmail for reporting, scheduling, collaboration, and document management. • Created spreadsheets, managed files, and supported daily business operations using Google Workspace.

• Managed multiple projects by tracking deadlines, organizing documentation, and coordinating tasks. • Collaborated with team members to ensure projects were completed accurately and on time. • Prioritized competing responsibilities in fast-paced remote environments.

• Designed presentations, marketing materials, social media graphics, and branded digital content using Canva. • Created visually engaging content while maintaining consistent brand identity across platforms.

• Utilized Microsoft Excel, Word, Outlook, and PowerPoint for reporting, documentation, business communication, and data management. • Created professional documents and maintained organized business records.