Social Media Manager|Graphic Design|E-commerce

I have solid experience creating engaging and high-converting content for social media platforms such as Facebook and Tiktok. I plan, create, and publish content that attracts attention, builds brand awareness, and drives sales. I understand how to create content that connects with the target audience, turning viewers into customers. I focus on consistency, branding, and performance to help grow social media presence and improve conversion rates.

With over 5 years of hands-on experience running and scaling my own e-commerce business on Facebook and Shopee, where I managed the full operation independently. My expertise includes customer service, product research, high-converting product listings, ad management, and visual content creation. I focus on driving engagement, increasing conversions, and delivering excellent customer experience. As a self-starter, I am highly organized, detail-oriented, and results-driven—ready to support and grow your business efficiently.

I have extensive experience in handling customer inquiries through chat, ensuring fast, friendly, and professional responses. I assist customers with product questions, order tracking, complaints, and issue resolution while maintaining a positive brand image.

I have hands-on experience in product analysis and research, identifying winning and high-demand products for online selling. I analyze market trends, customer needs, competitor pricing, and product performance to select items with strong sales potential. I am skilled in evaluating product demand, profitability, and target audience to ensure each product has a high chance of success. I also optimize product selection based on market insights, helping improve conversions and overall store performance. With my experience, I focus on data-driven decisions to find profitable products and stay competitive in the e-commerce market.

I also specialize in graphic design using Canva, creating visually appealing content such as product images, promotional banners, social media posts, and ad creatives designed to capture attention and increase conversions. I understand branding, layout, and content presentation to ensure a professional and consistent look across platforms.

have experience in creating and editing engaging short-form videos using CapCut, optimized for platforms like Facebook, TikTok, and Reels. I specialize in producing eye-catching content with smooth transitions, subtitles, effects, and music that capture attention within the first few seconds. With my background in content creation and marketing, I edit videos with a focus on increasing reach, engagement, and conversions helping content perform better and drive results.

I have experience in affiliate marketing, promoting products and services through social media platforms such as Facebook to generate traffic and drive sales. I create engaging content, compelling captions, and strategic posts that encourage clicks and conversions. I understand how to use product research, audience targeting, and content strategies to promote affiliate links effectively. I also track performance and adjust strategies to improve results, focusing on increasing engagement, click-through rates, and commissions. With my background in content creation and social media management, I am able to promote products in a natural and persuasive way that builds trust and drives consistent results.

I have extensive experience providing customer support for e-commerce platforms such as Facebook and Shopee, handling inquiries, orders, and after-sales concerns. I assist with product inquiries, order tracking, returns, and issue resolution while maintaining professionalism and patience, even when handling difficult situations. My goal is to build trust, resolve concerns efficiently, and encourage repeat purchases. With my experience managing my own online store, I understand both the customer and business side of e-commerce, allowing me to deliver high-quality support that improves customer satisfaction and boosts brand reputation.

I have strong experience in data entry and administrative tasks, ensuring accuracy, organization, and efficiency in all work. I handle product listings, order details, customer information, and inventory updates with high attention to detail.