Customer Service and Quality Assurance professional with over 11 years of experience in BPO and tech-enabled
environments. Proven track record in customer support, content moderation, and quality auditing. Skilled in resolving complex issues, ensuring policy compliance, and driving performance improvements while consistently meeting KPIs and service standards.
CV - hire me :) -
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: 2 - 5 years
I used this as a QA
Experience: 2 - 5 years
I used this as a QA
Experience: 2 - 5 years
I used this as a QA
Experience: Less than 6 months
Experience: 6 months - 1 year
Used this with my previous company to record the data of the customers.
Experience: Less than 6 months
Experience: 2 - 5 years
I worked as an email support specialist before
Experience: 2 - 5 years
I used this as a QA
Experience: 6 months - 1 year
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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