E-Commerce Support Specialist / Virtual Assistant / CSR

Overview

Looking for full-time work (8 hours/day)

at $6.62/hour ($1,280.00/month)

Bachelors degree

Last Active

July 5th, 2026 (4 days ago)

Member Since

April 23rd, 2023

Profile Description

Hello! I'm Emmanuel, an E-commerce Operations and Logistics Specialist with over 5 years of experience supporting global e-commerce businesses, luxury resale brands, and international marketplaces.

I specialize in order fulfillment, domestic and international shipping, logistics coordination, warehouse operations, B2B support, and customer service. Throughout my career, I've worked with globally recognized brands and marketplaces, including Balenciaga, NET-A-PORTER, Harvey Nichols, Gilt, Level Shoes, and The Solist, ensuring smooth day-to-day operations and exceptional customer experiences.

In addition to my logistics expertise, I have experience in airline reservations, hospitality, and customer relations, giving me a strong foundation in communication, problem-solving, and delivering high-quality service in fast-paced environments.

Core Skills

• E-commerce Operations & Order Fulfillment
• Domestic & International Shipping
• Logistics & Warehouse Coordination
• B2B Operations Support
• Customer Service (Phone, Chat & Email)
• Returns & Refund Management
• Shipping Label Generation (UPS, USPS, DHL, DPD, Canada Post, PostNord, My Flying Box)
• Shipping Cost Optimization & Courier Selection
• Data Entry, Reporting & Spreadsheet Management
• CRM Management (Zendesk, Freshdesk, HubSpot, Zoho CRM, Salesforce)
• Data Extraction using Amazon QuickSight and NetSuite

I hold a Bachelor of Science in Tourism Management from Laguna State Polytechnic University, where I developed strong communication, leadership, and customer service skills that continue to support my professional career.

I'm a reliable, detail-oriented, and proactive professional who enjoys solving operational challenges and helping businesses streamline their e-commerce and logistics processes. If you're looking for someone who can quickly adapt, communicate effectively, and become a dependable member of your team, I'd be happy to help.

Thank you for visiting my profile. I look forward to the opportunity to work with you!