Psalms

IT Service Desk

55 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.70/hour ($909.09/month)

Bachelors degree

Last Active

July 6th, 2026 (10 days ago)

Member Since

March 27th, 2023

Profile Description

Proficient with Customer Relationship Management
Basic to Intermediate skills in MS office (Word, Excel, PowerPoint, OneNote, Outlook)
Ability to give constructive feedback and criticisms
Proficient at Client Retention, Analyzation
Ability to accept feedback with grace
Excellent written (grammar, spelling and punctuation) and verbal communication skills

Top Skills

Experience: 5 - 10 years

Other Skills

Experience: 2 - 5 years

- Generated 200+ qualified leads per month through cold calling and CRM-driven outreach in the real estate sector.- Increased sales pipeline efficiency by 30% through skip tracing, accurate data entry, and reporting. - Consistently exceeded appointment-setting targets by 15–20% while ensuring smooth handoff to sales teams

Experience: 2 - 5 years

Experience: 2 - 5 years

Experience: 2 - 5 years

Persuasive Speaking Skills. Think of the most persuasive speaker in your organisation. ... Empathy. ... Adaptability. ... Ability to Use Positive Language. ... Clear Communication Skills. ... Self-Control. ... Taking Responsibility. ... Patience

Experience: 1 - 2 years

- Supported a daily average of 50+ healthcare clients, maintaining accuracy and compliance with billing policies.- Consistently achieved productivity and quality benchmarks while ensuring patient satisfaction

Experience: 2 - 5 years

- Supervised service desk operations across North America & EMEA, maintaining 99% SLA compliance.- Developed troubleshooting documentation and knowledge articles that boosted first-contact resolution by 25%.- Conducted one-on-one coaching and appraisals, improving agent performance and reducing turnover by 15%.- Presented SLA/KPI scorecards bi-weekly and monthly to clients, ensuring transparency and alignment with business goals

Experience: Less than 6 months

Basic Information

Age
30
Gender
Male
Website
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Address
CALOOCAN CITY, Select Province
Tests Taken
None
Government ID
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