Social Media Manager |Customer Service Rep | Virtual Assistant

Overview

Looking for part-time work (6 hours/day)

at $4.63/hour ($672.00/month)

Bachelors degree

Last Active

July 14th, 2026 (yesterday)

Member Since

March 1st, 2023

Profile Description

(Social Media Manager - Content Creation)
* Research content ideas and trends by monitoring platforms, hashtags, and competitors to create relevant and engaging posts.
* Create written content and captions that reflect the brand voice, include clear messaging, and encourage audience interaction.
* Design visuals or short videos such as graphics, reels, or stories that align with brand guidelines and platform best practices.
* Edit and optimize content by adjusting formats, sizing, and copy to suit each social media platform.
* Plan and organize a content calendar to ensure consistent posting and alignment with campaigns or key dates.
* Schedule and publish posts using social media tools to maintain timely and consistent content delivery.
* Review performance metrics to understand what content performs best and inform future content improvements.
* Collaborate with tea ---------- mbers or clients to gather feedback, approvals, and content requirements.

(Virtual Assistant - Scheduler and HR & Admin Support)
* Manage and update the daily calendar to ensure all appointments, meetings, and deadlines are accurately scheduled and confirmed. Resolve conflicts and adjust schedules as needed.
* Confirm appointments and meetings by sending reminders via call or messaging platforms to reduce no-shows and last-minute changes.
* Handle incoming calls and messages by responding, prioritizing urgent requests, and routing items to the appropriate person or department.
* Prepare and organize documents such as reports, forms, and spreadsheets to ensure files are complete, accurate, and easy to access
* Maintain records and databases by updating client information, tracking tasks, and ensuring data accuracy and confidentiality.
* Support onboarding and offboarding activities by preparing checklists, scheduling orientations, and collecting required documents.

(Subject matter expert/Mentor)
* Acknowledging their strengths, talents and gifts and encouraging them to find ways to use them.
* Provide a model for a healthy, trusting relationship through clear communication and setting
appropriate boundaries.
* Empowering them to resolve current issues and to develop coping strategies for the future.
* Complete application process, consisting of written application, references, interview, background
checks and volunteer training.
* Creating a curriculum for the new mentees for their entire training.
* Act as a future leader and discuss metrics, stats and provide coaching to the agents.

(Customer support)
* 5+ years customer support experience for B2B and B2C programs.
* Troubleshooting, diagnosing and repairing technical issues.
* Resolving network issues by checking modems, phones and damaged towers.
* Creating offline ticket to be escalated to engineering department once confirmed network issue.
* Selling products or services to customers, and representing the brand. This can include asking questions to pinpoint the best offerings, giving demos or presentations, and maintaining customer relationships.
* Negotiating with leads and using persuasion techniques to overcome objections and landing deals that are beneficial to the company, while also providing customers with optimal value.
* Submitting and processing orders to ensure customers receive the products or services they request on time.
* Participating in company meetings with sales managers and other sales reps. This usually involves providing a recap of recent results and accomplishments to show they’re hitting their quotas