Customer Service Representative

I worked as an Email Support Representative in my previous customer service role, where I managed customer inquiries received through email. My responsibilities included responding with professionalism, accuracy, and urgency to ensure issues were resolved effectively. By maintaining a high standard of quality in written communication, I consistently contributed to customer satisfaction and built trust with clients.

I served as a Chat Support Representative in my previous role, where I assisted customers who reached out through live chat. My responsibilities included responding promptly to inquiries, resolving issues efficiently, and ensuring each interaction was handled with accuracy and quality. By balancing speed with excellent service, I consistently contributed to customer satisfaction and built trust with clients.

I worked as a Phone Support Representative in my previous customer service role, handling both inbound and outbound calls with customers and third-party partners. My responsibilities included addressing inquiries, resolving concerns, and managing accounts in a timely and professional manner. By focusing on efficiency and quality, I ensured that customer issues were resolved without unnecessary delays, leading to improved satisfaction and trust.

I worked for over a year as a Customer Service Agent, specializing in a food delivery account. In this role, I managed inquiries and concerns from delivery partners, customers, and merchants, ensuring smooth coordination and problem resolution. My responsibilities included handling account management and troubleshooting issues through calls, chats, and emails. This experience strengthened my communication skills, problem-solving abilities, and adaptability in fast-paced service environments.