Honnie

Customer Service Representative | Shopify SME & E-commerce Tech Support Speciali

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Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

High school diploma

Last Active

June 24th, 2026 (today)

Member Since

January 26th, 2016

Profile Description

I am an experienced E-commerce Support Specialist and Shopify Subject Matter Expert (SME) with over 7 years of dedicated experience in customer service, tier 1 technical support, and platform integration.

My expertise lies in helping merchants scale their businesses by onboarding shops, managing third-party app integrations (ERPs, marketplaces, and shopping carts), and resolving technical issues. I have a proven track record of maintaining high Customer Satisfaction (CSAT) scores, lowering Average Handle Time (AHT), and managing disputes for global platforms like Shopify and ---------- addition to hands-on support, I have stepped into leadership roles as a Team Lead Apprentice and mentor—developing training materials, tracking team KPIs, and coaching agents to success. I am highly proactive, detail-oriented, and ready to help streamline your e-commerce operations.

Top Skills

E-Commerce » Ebay » Customer Support

Experience: 1 - 2 years

Customer Support » Email Support

Experience: 2 - 5 years

Customer Support » Ecommerce » Shopify

Experience: 2 - 5 years

Other Skills

Basic Information

Age: 41

Gender: Female

Website: Sign Up with Pro Account to View

Address: Cebu, Cebu

Tests Taken: IQ
Score: 130: DISC
Dominance: 36%
Influence: 5%
Steadiness: 26%
Compliance: 34%: English
C1(Advanced)