E-Commerce Dropshipping DTC Shopify Amazon Senior Email Chat Customer Service Su

Overview

Looking for full-time work (8 hours/day)

at $5.25/hour ($1,015.65/month)

Bachelors degree

Last Active

July 14th, 2026 (4 days ago)

Member Since

February 21st, 2023

Profile Description

Customer Service VA | E-Commerce & Dropshipping VA | Shopify | Graphic Designer | DTC | Retail

I am a Customer Service Virtual Assistant with 7+ years of combined experience in the BPO and eCommerce industries, supporting global brands such as Verizon Wireless, Verizon Fios, Uber North America, and Canada Goose. I have provided phone, chat, and email support, handled billing, technical concerns, escalations, sales, and account management while consistently exceeding customer satisfaction and performance goals.

• I have extensive experience supporting Shopify and dropshipping brands across the fashion, beauty, hardware, luxury retail, and subscription industries. I handled order tracking, refunds, returns, exchanges, chargebacks, subscriptions, supplier coordination, and Tier 2 escalations while managing up to 160 customer emails per day.

• Worked with international brands including ONDIVO, ATY Tools, Duces Vicus, Eraé Paris, and AMSTUDIO, helping reduce refund requests, resolve disputes, improve response times, and deliver excellent customer experiences.

• Promoted to Tier 2 Escalation Agent, handling complex customer concerns, chargebacks, supplier coordination, and coaching teammates to improve response quality and operational efficiency.

• Experienced with Shopify, Gorgias, Re, Richpanel, Zendesk, Salesforce, Commslayer, Infomaniak, Google Workspace, Slack, and other customer support platforms.

• As a Graphic Design VA, I created social media graphics, marketing materials, brochures, posters, menus, packaging, and promotional assets using Adobe Photoshop, Canva, Premiere Pro, and Lightroom. My designs helped increase customer engagement and improve brand visibility.

• Strengths: Customer-first mindset, excellent written communication, problem-solving, multitasking, process improvement, fast learner, and highly adaptable. I take pride in delivering reliable support that builds customer trust and helps businesses grow..