Virtual Assistan | Email Support | Appointment Setter | Customer Support | Airbn

I worked as an Email Support Representative for a custom shoe business, where I helped customers with their orders, design requests, shipping updates, refunds, and returns. Since each pair was made-to-order, I made sure to clearly explain timelines and keep customers updated every step of the way. I used Shopify to manage and track orders, Gorgias to respond quickly and professionally to emails, and Monday.com to stay aligned with the production team. I always focused on being helpful, patient, and detail-oriented to make sure customers felt supported and satisfied with their experience.

I have hands-on experience in hotel and restaurant management, working onsite and handling a variety of tasks to keep operations running smoothly. Receptionist: I welcomed guests with a friendly smile, managed check-ins and check-outs, answered questions, and made sure they had all the information they needed for a comfortable stay. Cashier: I handled payments, processed transactions accurately, and made sure all sales were recorded properly, especially during busy hours when things could get hectic. Manager: I supervised daily operations, coordinated staff, resolved guest concerns, and supported my team whenever needed to ensure everything ran smoothly. Guest Support / Service: I helped serve guests, take orders, and make sure tables were ready and comfortable, stepping in wherever extra hands were needed. I’m proactive and always willing to pitch in, especially during peak hours, to make sure guests have a great experience. This experience taught me how to multitask, lead a team, and provide excellent customer service under pressure.

As an Appointment Setter, specializing in outbound rospecting, lead qualification, and scheduling high-quality appointments for sales teams. I handled high-volume calls daily, built rapport quickly, and confidently managed objections to increase booking rates. I consistently met targets by staying organized, tracking follow-ups in the CRM, and maintaining a strong, results-driven mindset. My strengths include persuasive communication, resilience, time management, and efficient pipeline management.

managing Airbnb properties, handling guest communication from inquiry to post-checkout. I responded promptly to booking inquiries, assisted guests with check-in instructions, addressed concerns during their stay, and ensured a smooth overall experience. I managed reservations, coordinated with cleaning and maintenance teams, handled cancellations and refunds when necessary, and maintained accurate updates in the system. I am detail-oriented, responsive, and focused on providing excellent guest satisfaction while ensuring smooth day-to-day property operations.

- Handled incoming calls for restaurant reservations, ensuring accurate booking details and providing excellent customer service. - Managed inquiries and advance bookings for the hotel’s function hall, assisting guests with events and special requests. - Responded promptly to guest calls for Airbnb stays, addressing concerns, providing information, and ensuring a smooth guest experience. - Coordinated with cleaning and maintenance teams via phone for urgent requests or emergency situations, ensuring timely resolution. Maintained professionalism, clear communication, and attention to detail across all phone interactions.