Professional Medical Biller and Virtual Assistant

I provided exceptional support as a Senior Associate with Anthem Blue Cross, showcasing my expertise in insurance verification, claims management, pre-authorizations, and appeals. Through consistent performance and problem-solving, I worked my way up to Phone Supervisor, where I handled complex insurance-related issues with confidence and empathy. Beyond that role, I’ve also proven myself as a skilled Medical Virtual Assistant, supporting both mental health and general physician clinics. My responsibilities have included claims processing, insurance verification, patient support, follow-ups on delinquent accounts, receptionist tasks, and credentialing. With these experiences, I’ve developed a deep understanding of healthcare operations and best practices. I can confidently identify efficient workflows and even help set up and manage a Medical VA team for small clinics looking to streamline their administrative support.

I provided exceptional support as a Senior Associate with Anthem Blue Cross, showcasing my expertise in insurance verification, claims management, pre-authorizations, and appeals. Through consistent performance and problem-solving, I worked my way up to Phone Supervisor, where I handled complex insurance-related issues with confidence and empathy. Beyond that role, I’ve also proven myself as a skilled Medical Virtual Assistant, supporting both mental health and general physician clinics. My responsibilities have included claims processing, insurance verification, patient support, follow-ups on delinquent accounts, receptionist tasks, and credentialing. With these experiences, I’ve developed a deep understanding of healthcare operations and best practices. I can confidently identify efficient workflows and even help set up and manage a Medical VA team for small clinics looking to streamline their administrative support.

My experience in customer management is extensive, spanning various industries — from e-commerce platforms like Amazon and Walmart, to telecommunications with Verizon and Sprint Mobile, all the way to healthcare as a Tier 2 Associate with Anthem Blue Cross. I’ve consistently proven my skills and strong work ethic, steadily grinding my way up to become a Phone Supervisor known for exceptional empathy, active listening, and leadership. I am highly adaptable and able to provide end-to-end support through all communication channels — live chat, email, and phone. Whether resolving billing concerns, handling escalations, managing claims, or guiding customers through technical or product-related issues, I ensure that every interaction ends with clarity, satisfaction, and trust. Reliable, kind, and always professional — I bring not just experience, but genuine care to every customer interaction.

From basic tasks to complex operations like data scraping, data mining, and decision-making support, I’ve mastered the use of ChatGPT as a productivity and research tool. I consistently leverage it to streamline workflows, generate high-quality content, automate routine tasks, and enhance strategic thinking. Whether it's assisting with outreach templates, summarizing research, or refining communication, I’ve used ChatGPT to its fullest — making it an integral part of my daily toolkit.

With 2 years of experience in third-party collections specializing in payday loans, and over 2 years of combined first-party collection experience through the clinics I’ve supported, I bring a well-rounded and proven approach to account recovery. I’ve successfully negotiated with clients, recovered outstanding balances, and maintained a professional and empathetic tone throughout the process. This background has equipped me with the skills and confidence to handle sensitive financial conversations, reduce delinquency rates, and help businesses recover revenue effectively and respectfully.

I have a certification for real estate management cycle - but I don`t have experience on it and would love to have one.