HR Admin Supervisor | Operations Team Supervisor

Oversaw high-volume document processing and data entry workflows, consistently achieving 330+ records processed per hour per agent with strict accuracy standards. • Managed database lookups and patient chart indexing across multiple queues, ensuring records were complete, correctly filed, and audit-ready. • Conducted QA audits and accuracy reviews, reducing documentation errors and maintaining data integrity across all administrative processes. • Generated EOD reports, attendance tracking logs, and productivity dashboards to provide clear visibility for leadership — demonstrating strong organisational and reporting skills. • Resolved workflow escalations and operational bottlenecks, keeping processing timelines on track and supporting day-to-day operational continuity. • Trained and onboarded new team members with structured materials, ensuring consistent process adherence and rapid productivity.

• Led end-to-end onboarding operations, including pre-employment processing, documentation validation, and deployment, improving hiring-to-deployment efficiency • Maintained and audited 201 employee records with 100?curacy, ensuring compliance readiness and audit accessibility • Partnered with Recruitment and Marketing teams to execute HR initiatives, engagement programs, and employer branding campaigns • Conducted background verification and employment screening, strengthening hiring quality and compliance adherence • Provided HR advisory support, resolving employee concerns and improving policy understanding and compliance awareness • Designed HR and branding materials, improving internal communication and strengthening employer branding initiatives

• Recognized as “Top Agent of 2022” for consistently high performance in healthcare insurance customer service operations • Delivered accurate, compliant, and timely support for healthcare benefits inquiries and policy-related concerns • Resolved customer issues and escalations, improving satisfaction, retention, and service resolution efficiency • Ensured strict adherence to insurance and healthcare regulatory compliance in all customer interactions • Managed high-volume inbound customer interactions while maintaining accuracy, professionalism, and service quality

I graduated Cum Laude in college with a degree in Education. After I graduated, I accepted tutorial teaching at home for primary and secondary students.