Franchezca

ECommerce Operations & Customer Experience Specialist | Shopify, QA & Fulfillmen

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Overview

Looking for full-time work (8 hours/day)

at $12.45/hour ($2,400.00/month)

Associates degree

Last Active

July 6th, 2026 (2 days ago)

Member Since

January 2nd, 2023

Profile Description

With 7 years of experience in Customer Service, Quality Assurance, and eCommerce Operations, I help online businesses streamline operations, improve customer satisfaction, and maintain high performance standards.
I combine backend Shopify expertise with strong QA and customer support leadership to ensure smooth workflows and exceptional client experience.

Core Expertise:
- Shopify Store Management – Product uploads, updates, backend optimization
- Drop shipping & B2B Operations – End-to-end order processing and supplier coordination
- Order Fulfillment & Shipping Management – Parcel Panel tracking, accurate fulfillment, issue resolution
- Inventory Forecasting – Stock monitoring to prevent overstocking and stockouts
- Customer Service Excellence – Handling high-volume inquiries with professionalism and efficiency
- Quality Assurance – Monitoring service quality, resolving inconsistencies, coaching support teams
- SOP Creation & Reporting – Building structured workflows and performance reports
- Tools & Platforms – Shopify, Zendesk, Gorgias, Google Suite

I am detail-oriented, proactive, and highly adaptable — capable of multitasking under pressure while consistently meeting and exceeding quality standards and client expectations.