Edwin

Customer Support Specialist

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $4.73/hour ($909.09/month)

Associates degree

Last Active

June 29th, 2026 (today)

Member Since

December 29th, 2022

Profile Description

Results-driven Customer Support Specialist with 10 plus years of experience delivering high-quality technical and customer-facing support across chat, email, and phone for U.S.-based clients. Consistently achieves 90 percent or higher first-contact resolution rate while managing 40 or more daily interactions. Skilled in technical troubleshooting, SaaS platform support, and CRM ticket documentation with strong attention to data privacy and compliance standards. Recognized for clear, professional written English, empathetic communication, and seamless escalation handling across Level 1 and Level 2 support environments. Reliable, proactive, and fully remote-ready with organized, independently managed workflows and consistent performance.

Top Skills

Customer Support

Customer Support » Email Support

Customer Support » Phone Support

Other Skills

Customer Support » Chat Support

Experience: 2 - 5 years

- Accomplished a sustained 90 percent first-contact resolution rate, as measured by weekly FCR performance reports, by handling 40 plus daily live chat and email inquiries with empathetic communication and real-time CRM ticket documentation.

Customer Support » Technical Support

Basic Information

Age: 36

Gender: Male

Website: Sign Up with Pro Account to View

Address: Baguio City, Benguet

Tests Taken: IQ
Score: 115: DISC
Dominance: 9%
Influence: 19%
Steadiness: 50%
Compliance: 22%: English
B2(Upper Intermediate)