Hannah

Customer Service Representative / Email Support / Virtual Assistant / Admin Assista

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Overview

Looking for full-time work (8 hours/day)

at $4.16/hour ($800.00/month)

Associates degree

Last Active

June 25th, 2026 (yesterday)

Member Since

December 24th, 2022

Profile Description

Customer Support Specialist | 4+ Years of Experience | Zendesk | HubSpot

I am a dedicated Customer Support Specialist with over four years of experience providing professional and efficient support through live chat, email, and inbound phone calls. My focus is on delivering high-quality customer service that resolves issues quickly while ensuring every customer interaction is positive and professional.

Throughout my experience, I have developed strong communication and problem-solving skills, allowing me to assist customers effectively while maintaining a calm and courteous approach even in challenging situations. I understand the importance of customer satisfaction and how excellent support contributes to business growth and client retention.

I am highly organized, reliable, and able to manage a high volume of inquiries while maintaining accuracy and attention to detail. I also adapt quickly to new systems and workflows, making it easy for me to integrate into existing teams and processes.

Tools and Platforms I Use:

Zendesk
HubSpot
ConnectUC (Inbound Calls)
Slack
WhatsApp
Google Drive / Google Docs
Hubstaff

Professional Experience Includes:

Live Chat Customer Support
Ticket Management
Inbound Call Handling
Customer Issue Resolution and Documentation

I am currently seeking a long-term opportunity where I can contribute my experience and commitment to providing excellent customer support while becoming a valuable member of your team.

You may contact me here on OnlineJobs.ph or via email at ---------- and I look forward to the opportunity to support your business and your customers.

#AdminAssistant #VirtualAssistant #CustomerSupport #EmailSupport #CustomerService

Top Skills

Customer Support » Email Support

Experience: 1 - 2 years

As an email support specialist for a busy food delivery company, I handled a high volume of requests every day. I took pride in fixing order mistakes and processing refunds quickly, turning frustrated customers into happy ones. I thrive in fast-paced environments and know exactly how to handle pressure while keeping my replies helpful and professional.

Customer Support » Chat Support

Experience: 2 - 5 years

In chat support, I managed multiple conversations at once in a fast-paced delivery environment. I focused on solving order issues and processing refunds in real-time. I pride myself on staying calm under pressure and providing quick, clear answers that get customers the help they need immediately.

Customer Support » Phone Support » English Speaking

Experience: 1 - 2 years

I am skilled in both inbound and outbound phone support. In my financial account role, I handled inbound calls to help customers troubleshoot technical app issues, fix login errors, and navigate their accounts securely. For my food delivery experience, I performed proactive outbound calls to coordinate order details, resolve delivery issues in real-time, and ensure smooth service. I am a clear communicator who stays calm and focused, whether I am receiving a call or making one.