Handled customer inquiries under E-commerce Account (TikTok), including questions and concerns related to orders, payments, cancellations, returns, and refunds, by providing timely, accurate, and professional responses through both chat and email channels to ensure customer satisfaction and maintain service excellence.

Conduct a thorough investigation into potential discrepancies within client’s PayPal account, including but not limited to fraudulent activity and/or unauthorized transactions to ensure accurate resolution and maintain financial integrity.

Provided localized tutorial services to pupils identified as struggling in reading and numerical skills through tailored learning sessions under Sorsogon State University’s ‘Project LoTuS’ implementation.

Assisted faculty and administrative staff with academic, admission, and student service tasks while organizing and maintaining student and office files for efficient record management.

Implements communication strategies designed to effectively promote the organization’s community health services, enhance public awareness and engagement, and strengthen the visibility and impact of its programs across diverse audiences.