Customer Support Specialist | E-Commerce & Admin VA | Amazon, Shopify, eBay | 6+

Overview

Looking for part-time work (4 hours/day)

at $4.96/hour ($480.00/month)

Bachelors degree

Last Active

June 3rd, 2026 (5 days ago)

Member Since

November 29th, 2022

Profile Description

Hi! I’m Jonna, an E-Commerce Customer Support & Operations VA with 6+ years of experience supporting online stores.

I help e-commerce businesses handle customer inquiries, manage orders, and resolve issues quickly—while minimizing refunds and keeping operations running smoothly.

Here’s how I support your business:
*Handle 30–50+ daily inquiries (email, chat, phone) with fast and professional responses
*Manage order tracking, delays, and fulfillment coordination
* Resolve refunds, returns, and disputes with a focus on customer satisfaction and retention
*Support Shopify, Amazon, eBay, and Shopee store operations
*Keep records organized and ensure accurate data across systems

I understand how important fast response times, clear communication, and smooth order flow are to maintaining a strong customer experience.

If you’re looking for someone who can not only support your customers but also help keep your operations organized and efficient—I’d be happy to help.

Let’s work together.