JUAN

Customer Service / Sales Representative

80 ID PROOF
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Overview

Looking for full-time work (7 hours/day)

at $6.66/hour ($1,120.00/month)

Bachelors degree

Last Active

June 26th, 2026 (yesterday)

Member Since

November 6th, 2022

Profile Description

I managed end-to-end customer engagement through high-volume email and live chat support, providing clear and accurate technical information regarding research products and order logistics. I take a proactive approach to business growth by conducting outbound retention calls to resolve client concerns and reduce churn. Additionally, I identify opportunities for upselling and cross-selling to ensure customers have the right solutions while consistently meeting sales targets. I also handle complex billing and shipping disputes with a focus on "first-contact resolution" to maintain high levels of customer satisfaction and brand loyalty.

Top Skills

Customer Support » Chat Support

Experience: 2 - 5 years

Customer Support » Ecommerce

Experience: 2 - 5 years

Customer Support » Customer Service

Experience: 2 - 5 years

Other Skills

Marketing » CRM » Zendesk

Experience: 2 - 5 years

Basic Information

Age
42
Gender
Male
Website
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Address
QUEZON
Tests Taken
IQ
Score:  111
DISC
Dominance: 58
Influence: 32
Steadiness: 6
Compliance: 8
English
C1(Advanced)
Government ID
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