An experience voice, non-voice customer service professional with excellent communication skills with a customer-centric approach. I am adept at using various customer service tools and software, and resolving customer complaints effectively. I am patient, and empathetic, and always strive to provide the best customer service experience. I am also a dedicated, hardworking person with 6 years of experience.
Experience: 1 - 2 years
• Report SOD and EOD report • Contacting potential leads and setting appointment • Contact potential customers through cold calls • Call Transferred to license underwriter • Update calendar for the appointment
Experience: 1 - 2 years
• Attend to customer needs by replying to their concerns when reaching out through Zendesk and other social media platforms.
Experience: 1 - 2 years
• Prepare / Write Marketplace listing • Listing items on 5 Marketplaces and record Listing URL ( eBay, Craigslist, Poshmark, OfferUp, and Mercari) • Product price researcher • Transcribe details Basic review of the items before posting to marketplaces.
Experience: 2 - 5 years
• Handling billing and order inquiry customers from UK & Northern Island • Respond to customer's messages via email and chats • Assisted in placing customer's order • Process refunds and tracked orders
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