Customer Service Representative • Virtual Assistant

I interacted with customers on a daily basis, resolving their issues and providing support. It required active listening, empathy, and quick problem-solving skills. It was fulfilling to assist customers and ensure their satisfaction, even in challenging situations.

I efficiently organized and prioritized incoming emails, responding promptly and accurately. I developed effective email templates and guidelines, ensuring consistent and professional communication. Handling high volumes of emails required excellent time management skills and the ability to maintain clear and concise communication.

I supported and assisted executives with their daily tasks, managing their schedules, organizing meetings, and handling correspondence. I maintained confidentiality, prioritized tasks, and provided administrative support. It required excellent organizational skills, attention to detail, and the ability to work independently and proactively.

I strategized, planned, and executed social media campaigns to increase brand visibility and engagement. I created and curated content, monitored analytics, and interacted with followers. It required creativity, knowledge of various social media platforms, and the ability to adapt to changing trends and algorithms.