Andrew

QuickBooks and Customer Support Expert

80 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $8.47/hour ($1,490.02/month)

College-Level - Accounting

Last Active

June 10th, 2024 (7 days ago)

Member Since

September 29th, 2022

Profile Description


Current Role (2020 to Present)

Email and outbound call support for a leading construction accounting software in the U.S.

• Writes technical articles for our product support knowledgebase, and does technical reviews on the articles submitted by the team.

Previous Work (Upgrade to see actual info)

• Provided real-time intervention and training to accounting support agents on the matters of using and customizing the accounting software for every customer’s business need.
• Contributed technical articles for accounting software internal support knowledgebase, and provides consultation to other content writers on topics related to Accounting and Small-Business Management.
• Provided advanced training and supervision to tier 2 accounting support agents conducting consultative selling and technical support.
• Occasionally conducted refresher and advanced training for both tenured and new hires during peak seasons and whenever the need arises.

Top Skills

Accounting » Quickbooks

Customer Support » Technical Support

Customer Support » Phone Support

Other Skills

Accounting

Professional Services » Management Services » Inventory Management

Customer Support

Customer Support » Email Support

Accounting » Bookkeeping

Marketing » Content Creation » Technical Writing

Human Resources » Payroll

Office and Administration » Translation

Office and Administration » Microsoft Excel

Customer Support » Phone Support » English Speaking

Accounting » Tax Preparation

Accounting » Investment Accounting » Strategic Planning

Basic Information

Age
40
Gender
Male
Website
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Address
Taguig, National Capital Region
Tests Taken
IQ
Score:  124
DISC
Dominance: 42
Influence: 39
Steadiness: 12
Compliance: 7
English
C2(Advanced/Mastery)
Uploaded ID
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