I started my career in the BPO industry as a Customer Care Representative, where I built a strong foundation in customer service, problem-solving, and working in fast-paced environments. Through consistent performance, I grew into Quality Analyst and Team Leader roles, gaining experience in team support, process improvement, and service delivery.
Over the past 10 years, I have developed experience in customer support, operations, administrative assistance, and remote collaboration. My background includes managing schedules, handling correspondence, maintaining records, preparing reports, and supporting daily business operations with accuracy and efficiency.
More recently, I transitioned into Virtual Assistant and Remote Property Management roles, where I applied my skills in lease administration, vendor coordination, collections, tenant relations, and administrative support. This experience has made me adaptable, organized, and reliable in managing multiple priorities in remote settings.
I am proficient in Microsoft Office Suite, Google Workspace, CRM platforms, and other collaboration tools, with strong communication skills and a proven ability to provide dependable support.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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