Jessa

Professional ESL Teacher | Customer Service Associate

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Overview

Looking for part-time work (4 hours/day)

at $5.92/hour ($560.00/month)

Bachelors degree

Last Active

June 12th, 2026 (6 days ago)

Member Since

September 1st, 2022

Profile Description

As an English teacher and customer care specialist, I've strengthened my skills in communication, adaptability and problem-solving while focusing on creating positive experiences for the people I work with.

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

Proven ability in e-commerce customer support, specializing in email communication. Skilled in Gorgias, Recharge, ShipBob and Shopify with expertise in managing orders, tracking shipments and resolving subscription inquiries. Committed to delivering prompt, empathetic and accurate support to ensure customer satisfaction and strengthen brand loyalty.

Customer Support » Phone Support » English Speaking

Experience: 2 - 5 years

Seasoned English-speaking phone support experience in e-commerce and customer service. Experienced in managing inbound and outbound calls with professionalism and empathy, ensuring quick issue resolution and strong customer satisfaction. Proficient in Jivetel and quick to adapt to new phone systems and customer service tools.

Coaching » Homeschool » Tutorial Teaching

Experience: 5 - 10 years

Licensed English teacher with over 8 years of experience teaching General and Business English in both classroom and online settings. Extensive background in preparing students for IELTS, TOEFL, and TOEIC exams. Strong academic foundation in English and a proven ability to help learners gain confidence and reach their goals.