Nicole

TECHNICAL SUPPORT SPECIALIST | VIRTUAL ASSISTANT

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $2.49/hour ($480.00/month)

BSBA-Entrepreneurial Management

Last Active

July 5th, 2026 (5 days ago)

Member Since

August 17th, 2022

Profile Description

Technical Support and Customer Success Specialist with over 6 years of experience in customer support, business operations, administration, and software testing. I currently work remotely for a U.S.-based SaaS company, providing technical support, troubleshooting software issues, managing customer tickets, and performing product testing for AI-powered tax preparation software. I work closely with developers and product teams to identify bugs, perform regression testing, validate AI automation workflows, and improve the overall user experience. I am highly organized, detail-oriented, and committed to delivering excellent customer service while solving technical problems efficiently.

My experience also includes business operations, project coordination, documentation, bookkeeping, and administrative support, making me a versatile remote professional who can adapt quickly to different industries.

Skills include:

Technical Support
Customer Service
SaaS Support
Product Testing
Quality Assurance (QA)
AI Software Testing
Bug Reporting
Regression Testing
Ticket Management
Slack
Google Workspace
Microsoft Office
Notion
Asana
Bookkeeping
Administrative Support

I'm looking for long-term opportunities where I can contribute, grow professionally, and become a reliable member of your team.