Call center agent, VA , ESL teacher

Overview

Looking for full-time work (8 hours/day)

at $6.37/hour ($1,232.00/month)

Bachelors degree

Last Active

July 7th, 2026 (11 days ago)

Member Since

July 29th, 2022

Profile Description

Experienced Executive Assistant and Customer Support Specialist with over 8 years of proven expertise in administration, appointment setting, lead verification, customer and technical support, and social media assistance. Adept at supporting executives and teams across real estate, marketing, healthcare, and education industries. Known for reliability, strong communication skills, and the ability to manage multiple priorities in fast-paced environments.

Core Specializations

Administration & Calendar Management: Executive scheduling, email management, and multi-time-zone coordination.

Appointment Setting & Lead Qualification: Generating, verifying, and managing high-quality leads to strengthen sales pipelines.

Customer & Technical Support: Professional handling of inbound and outbound calls, chat, and email with empathy and efficiency.

Social Media & Graphic Design: Creating engaging visual content and managing platforms to support brand visibility.

Data Entry & Documentation: Accurate CRM updates, reporting, and record management with strong attention to detail.

Tools & Technology

CRM & Calling: CallTools, GoHighLevel, Ooma, Skype
Productivity: Google Workspace (Calendar, Gmail, Meet, Docs, Sheets), Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams, OneDrive, OneNote)
Collaboration: Slack, ---------- , Confluence, Zoom
Support Systems: Zendesk
Design & Social Media: Canva, Facebook

Key Strengths

Time Management • Clear Communication • Problem-Solving • Adaptability • Organization • Client-Centered Support

Career Goal

To help business owners, executives, and teams stay organized, increase revenue, and enhance overall client satisfaction through dependable administrative and support services.

Professional Experience

Executive assistant /Social Media Manager
My Sistah’s Closet Christian Ministry| May 2025 - December 2025
Manage administrative tasks and calendar coordination, including scheduling meetings, appointments, and ensuring smooth daily operations. Create engaging content for social media platforms, including graphics, captions, and campaigns aligned with brand strategy. Publish and monitor social media posts, track engagement, and optimize content performance across platforms.

Social Media Manager
Trophy Club Marketing| May 2024 - April 2025
Follow and track the list of names provided by the client. Follow Facebook, Instagram, and LinkedIn accounts of State Farm owners. Maintain and update a completed list of names that are done from following.

Appointment Setter
Cleaning In Motion | January 2024 - April 2024
Conducted outbound calls to businesses, professionally introducing janitorial services and generating interest. Verified and qualified leads based on predefined criteria, ensuring potential clients met business requirements. Scheduled appointments and maintained accurate records, providing seamless handoff to the sales team and supporting follow-ups.

Lead Verification Specialist
BellState - Real Estate| November 2022 - December 2023
Verified and validated incoming real estate leads, ensuring accurate contact information and qualification criteria were met. Communicated with potential clients via phone, email, or messaging to confirm interest, property requirements, and readiness to proceed. Maintained and updated lead records, providing detailed reports to the sales team for effective follow-up and pipeline management.


Client Experience/ Technical Support
ProctorU | April 2022 - October 2022
Provided real-time technical support to students and clients, troubleshooting issues with exam software, devices, and connectivity to ensure smooth test sessions. Guided and assisted clients through platform navigation, exam setup, and procedural questions, ensuring a positive and seamless user experience. Documented and tracked technical issues, escalating complex cases as needed and maintaining accurate records to improve service quality and operational efficiency.

Customer Service Representative
ProctorU | April 2021 - March 2022
Assisted students and clients with inquiries, providing accurate information on exam procedures, scheduling, and account-related questions. Resolved technical and procedural issues promptly, ensuring a smooth testing experience and high client satisfaction. Maintained detailed records of interactions, reporting trends and feedback to improve services and support processes.

Lead Verification Specialist
Trualliant - Health care| December 2020- March 2021
Verified and validated incoming real estate leads, ensuring accurate contact information and qualification criteria were met. Communicated with potential clients via phone, email, or messaging to confirm interest, property requirements, and readiness to proceed. Maintained and updated lead records, providing detailed reports to the sales team for effective follow-up and pipeline management.

Customer Service Representative
SPI CRM | October 2019 - November 2020
Assisted customers with orders, inquiries, and delivery concerns, ensuring accurate processing and timely resolution. Provided product recommendations and upsells, guiding customers to select appropriate floral arrangements for occasions. Maintained detailed records of customer interactions, updating order statuses and reporting issues to improve service efficiency.

Customer Service Representative
IXL Solutions |June 2019 - September 2019
Handled customer inquiries and orders, ensuring accurate processing and timely delivery of floral arrangements. Advised customers on product selection and promotions, helping them choose suitable flowers for various occasions. Updated and maintained customer records, tracking orders and reporting issues to enhance service quality.

Appointment Setter
Connectrix Telemarketing Solutions | June 2018 - May 2019
Conducted outbound calls to businesses, introducing janitorial services and generating interest. Qualified leads based on business needs and service requirements, ensuring they fit the target client profile. Scheduled appointments and maintained accurate records, providing the sales team with organized and up-to-date lead information.

Lead Verification Specialist
Open Edge Solutions | February 2018 - May 2018
Verified and validated incoming healthcare leads, ensuring accurate contact details and eligibility based on company criteria. Contacted potential clients via phone or email to confirm interest, medical service needs, and readiness to proceed. Maintained and updated lead records, providing organized reports to the sales team to support follow-ups and pipeline management.

Lead Verification Specialist
Voiceless Technologies | October 2017- January 2018
Prospected and reached out to potential clients, introducing mortgage products and generating interest in home financing solutions. Qualified leads by assessing eligibility, financial needs, and readiness to proceed, ensuring alignment with company criteria. Scheduled appointments and maintained accurate CRM records, providing the sales team with organized and actionable leads for follow-up.