Operations & CX Specialist | Zendesk · MindBody · HubSpot | 6 Years Experience

Overview

Looking for full-time work (8 hours/day)

at $8.27/hour ($1,600.00/month)

Associates degree

Last Active

July 3rd, 2026 (14 days ago)

Member Since

July 24th, 2022

Profile Description

Running a business is hard enough without chasing your inbox, scrambling for CRM updates, or wondering if your customers are getting fast responses.

I'm Gerie — a Virtual Assistant and Operations Specialist with 6 years of experience across fitness studios, US insurance firms, international logistics, and customer support teams. I've handled the full picture: admin, CRM, customer service, data accuracy, and operational systems.

Real results from real roles:
- Grew client acquisition by 30% and managed operations for 100+ weekly members at F45 Training Singapore (remote)
- 95% CSAT resolving 80–100 daily customer issues across phone, chat, and email
- Reduced insurance claim processing errors by 15% at a US-based firm
- 1,500+ Zendesk tickets closed monthly with 98% accuracy
-Logistics operations support for Sendle — coordinating cross-border shipments across Australia, US, and Canada
- 100% HIPAA compliance across 500+ patient records, zero breaches

What I work with:
Zendesk · MindBody · HubSpot · GymSales · Google Workspace · Canva · MS Office · CRM systems · Email, chat & phone support

I show up on time, communicate clearly, and don't need hand-holding. If your to-do list is longer than your day, I'm here to fix that.