Customer Support Specialist | Virtual Assistant | Email, Chat & Phone Support

Overview

Looking for full-time work (8 hours/day)

at $4.23/hour ($818.18/month)

Bachelors degree

Last Active

July 15th, 2026 (yesterday)

Member Since

July 20th, 2022

Profile Description

Hi, I'm Janine.

I help businesses deliver excellent customer service, manage daily operations, and improve customer satisfaction. With 12+ years of experience supporting US-based clients, I specialize in customer support, administrative assistance, order management, and CRM systems.

What I Can Help You With

- Customer Support (Email, Chat, Phone)
- Order Processing, Tracking & Returns
- Refunds & Dispute Resolution
- CRM Management & Data Entry
- Appointment Scheduling & Calendar Management
- Customer Follow-Ups & Documentation
- Administrative & Virtual Assistant Tasks
- Public Adjuster Claims Support & Customer Communication

Tools & Software

Zendesk • Google Workspace • Vonage • Xcelerate • Claim Wizard • Claim Titan • Slack • ---------- • Microsoft Office

Why Clients Hire Me

- 12+ Years of Customer Service Experience
- Excellent Written & Verbal Communication
- Detail-Oriented & Organized
- Fast Learner & Problem Solver
- Reliable and Self-Motivated
- Experienced with US-Based Customers
- Available for Long-Term Full-Time Work

Customer Service | Customer Support | Virtual Assistant | Email Support | Chat Support | Phone Support | Order Processing | Order Tracking | Refunds | Returns | CRM Management | Data Entry | Administrative Assistant | Appointment Setting | Calendar Management | Zendesk | Google Workspace | Insurance Claims Support | Documentation | Customer Success