Melquiades

CSR |E-Commerce | Medical & Legal Administrator

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Overview

Looking for full-time work (8 hours/day)

at $3.32/hour ($640.00/month)

Bachelors degree

Last Active

July 8th, 2026 (5 days ago)

Member Since

July 15th, 2022

Profile Description

My seven years of experience as a Customer Service Representative have equipped me with the skills to handle customer complaints effectively and ensure 100% satisfaction in their interactions, whether through calls, chat, or email. On the other hand, I organized and reviewed patient medical records, supported internal documentation, performed administrative tasks, followed up on important information and documents, and obtained HIPAA, affidavits, and other legal documents when I worked as a Legal/Medical Administrator in a Law Firm based in California. I am excited about the opportunity to learn and contribute to your business. I'm always committed to delivering high-quality work. I am also a great team player and am excited to collaborate with others to achieve common goals.

Top Skills

Professional Services » Legal Services

Experience: 6 months - 1 year

• Organize and review patient medical records. • Ensure accuracy and confidentiality of sensitive records. • Obtain and secure their medical records from facilities. • Draft and process HIPAA, affidavits, and other legal documents. • Support internal documentation, administrative role, and follow up on important information and documents.

Customer Support » Email Support

Experience: 6 months - 1 year

•Taking orders, handling inquiries, and complaints. • Call/Email/Chat with the customer for any updates(delayed deliveries or problems with orders) about their order. • Process returns, refunds, and redelivery while maintaining customer satisfaction.

Customer Support » Phone Support

Experience: 5 - 10 years

• Provide technical and network problem resolution to customers by performing a question diagnosis while guiding them through step-by-step solutions. • Ensure a positive customer experience by swiftly resolving technical issues, providing clear communication, and finding effective solutions to every customer inquiry and concern.