Experienced Bookkeeper/QBO Certified ProAdvisor/Leadership

Overview

Looking for full-time work (8 hours/day)

at $9.96/hour ($1,920.00/month)

College Undergraduate

Last Active

July 10th, 2026 (3 days ago)

Member Since

July 12th, 2022

Profile Description

I am a Customer Success and Operations professional with over 8 years of experience supporting global SaaS companies, specializing in customer onboarding, implementation, technical support, payroll, accounting, bookkeeping, and team leadership. I have worked with international clients across Australia, New Zealand, and other global markets, helping businesses successfully adopt cloud-based software while delivering exceptional customer experiences.

Currently, I serve as a Customer Success Lead at GATHER.nexus, where I lead customer onboarding, implementation, product training, and adoption for enterprise financial reporting and planning solutions. I create user documentation, training materials, knowledge base articles, and collaborate closely with Product, Engineering, and QA teams to ensure customers receive the best possible experience.

Previously, I worked with Employment Hero, supporting Payroll, HR, and Employment Hero Work applications. I assisted businesses with payroll implementation, Single Touch Payroll (STP), payroll configuration, employee setup, accounting integrations, troubleshooting complex payroll issues, and delivering best-practice guidance throughout the customer journey.

Before transitioning into Customer Success, I spent more than six years supporting QuickBooks Online through Concentrix, progressing from Customer Care Specialist to Subject Matter Expert, Senior Subject Matter Expert, and eventually Operations Team Manager. During this time, I provided expert support in bookkeeping, payroll, bank reconciliations, GST/VAT, multicurrency accounting, financial reporting, automation, and customer onboarding. I also managed executive escalations, coached support teams, and consistently exceeded performance targets.

My strengths include:
• Customer Success & Customer Experience
• Customer Onboarding & Software Implementation
• SaaS Support
• Technical Support & Troubleshooting
• Product Demonstrations & Customer Training
• Payroll Support (Employment Hero & KeyPay)
• Bookkeeping & Accounting Support
• QuickBooks Online (Advanced Certified ProAdvisor)
• Financial Reporting
• Knowledge Base & Documentation
• Process Improvement
• Team Leadership & Coaching
• Stakeholder Management
• Cross-functional Collaboration
• Client Relationship Management
• Email, Chat, Phone & Remote Support

I am recognized for my ability to simplify complex processes, communicate effectively with customers of all technical levels, solve challenging problems, and build lasting client relationships. I thrive in fast-paced remote environments and take pride in delivering outstanding customer experiences that drive adoption, retention, and long-term success.

If you're looking for someone who can onboard customers, manage client relationships, provide exceptional support, improve processes, and represent your business professionally, I'd be excited to help your team succeed.