MARY

Senior Team Manager | BPO Team Leader

80 ID PROOF
Verified
With Timeproof
contact
mark as hired

Overview

Looking for full-time work (8 hours/day)

at $6.64/hour ($1,280.00/month)

Associates degree

Last Active

July 5th, 2026 (3 days ago)

Member Since

July 7th, 2022

Profile Description

I am a results-driven customer service and operations professional with over 13  years of experience in customer support, technical support, sales, billing, and team leadership. I have managed teams of up to 25 agents and handled voice, chat, email, and ticket management channels. My experience includes supporting high-profile accounts, driving customer satisfaction, coaching teams, improving performance metrics, conducting root cause analysis (RCA), and delivering operational excellence.

I am highly organized, detail-oriented, and skilled in communication, problem-solving, and process improvement. I am proficient in CRM systems, Microsoft Office, Google Workspace, reporting, workforce management, and performance analysis. I am committed to providing exceptional customer experiences and helping businesses achieve their goals.

Basic Information

Age
32
Gender
Female
Website
Sign Up with Pro Account to View
Address
cainta, rizal
Tests Taken
IQ
Score:  136
DISC
Dominance: 28
Influence: 30
Steadiness: 30
Compliance: 12
Government ID
Sign Up with Pro Account to View

“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”

Samori Coles

SEE MORE REAL RESULTS

“The more I stepped away from it, the more successful our Chanel became!”

- Jim Orr

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »