Overview
Looking for full-time work (8 hours/day)
at $6.97/hour ($1,347.20/month)
Associates degree
Last Active
July 3rd, 2026 (6 days ago)
Member Since
July 5th, 2022
Profile Description
I'm a Customer Support Escalations Specialist with hands-on experience in fast-paced direct-to-consumer (DTC) e-commerce. I handle complex customer concerns including chargeback disputes, high-priority escalations, and sensitive account issues, ensuring swift, accurate, and empathetic resolutions every time.
I currently manage escalations via Shopify and Gorgias, coordinating closely with internal teams on order issues, returns, fulfillment concerns, and policy exceptions. My background also covers B2B customer service,
I'm detail-oriented, dependable, and committed to turning difficult customer situations into positive experiences.
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
Customer Support » Ecommerce » Shopify
Experience: 2 - 5 years
Customer Support » Customer Service » Chargeback Analysis
Experience: 1 - 2 years
Other Skills
Customer Support » Customer Service » Conflict resolution
Experience: 1 - 2 years
Customer Support » Customer Service » Gorgias
Experience: 1 - 2 years
Customer Support » Customer Relationship Management
Experience: 1 - 2 years
Customer Support » Product Knowledge
Experience: 1 - 2 years
Office and Administration » Data Entry
Experience: 2 - 5 years
Basic Information
- Age
- 23
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Pasay City, NCR
- Tests Taken
- IQ
- Score: 104
- DISC
- Dominance: 33
- Influence: 7
- Steadiness: 21
- Compliance: 39
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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