Chat Support | Social Media | Customer Experience

I have 3+ years of experience handling high-volume customer support across phone, chat, and email. I resolved billing, technical, delivery, and account issues with 90%+ CSAT and strong first-contact resolution. I’m skilled at troubleshooting, de-escalation, CRM updates, and providing clear, simple solutions that reduce repeat contacts and improve customer satisfaction.

I handled English-speaking phone support across multiple industries, managing 60+ calls per day and resolving billing, technical, delivery, and account issues with a high first-contact resolution rate. I communicate clearly, guide customers step-by-step, and maintain calm, professional conversations that consistently lead to strong CSAT scores and reduced repeat calls.

I handled appointment setting by contacting leads, qualifying them, and scheduling calls based on availability. I organized calendars, followed up with prospects, and ensured smooth coordination between clients and teams. I’m experienced in clear communication, managing schedules, and keeping all appointments updated and on time.

I create short product-based video statements for e-commerce, using customer feedback and the items they received. I edit clips, add text, and format them for social media or support teams. My focus is on clear, simple videos that help explain product issues or showcase customer experience.

I handled real-time chat support by resolving billing, delivery, and technical concerns with fast and clear responses. I managed multiple chats at once, processed customer requests accurately, and provided step-by-step solutions that kept CSAT high and reduced repeat contacts. I’m experienced in staying organized, calm, and efficient while handling high chat volumes.

I handled high-volume data entry with 98%+ accuracy, updating CRM records, processing orders, managing customer details, and organizing information for faster workflows. I consistently delivered clean, error-free data that helped reduce research time, improve tracking, and support daily operations.