Financial Admin & Pre-Accounting Support | Operations Specialist

As a strategic Virtual Assistant, I deliver proactive Executive Administrative Support designed to boost efficiency. My skills include expert Calendar & Email Management, accurate Data Entry & Reporting, and comprehensive document organization. I am proficient in the G Suite and Microsoft Office Suite, and my background as a Team Lead ensures I approach every administrative task with a focus on process streamlining and maintaining the highest level of confidentiality and data security.

As a Six Sigma Yellow Belt certified Project Coordinator and Operations Specialist, I don't just execute administrative tasks—I build and optimize the processes behind them. I specialize in designing, implementing, and maintaining strict Standard Operating Procedures (SOPs) to eliminate operational friction and ensure corporate compliance. My background includes coordinating cross-functional deliverables, standardizing data flow across departments, and building clean, structured digital archives from scratch. I map out financial administration workflows so that as your business grows, your back-end pre-accounting processes remain organized, scalable, and easily transferable to future team members.

I provide accurate billing, invoicing, and accounts payable administration by leveraging my extensive corporate background in financial records management. Having served as a Billing Associate, I am highly experienced in managing sensitive account queues under strict deadlines, maintaining an unblemished record of tracking corporate invoices, and reducing record-keeping inefficiencies by 25%. I act as a reliable administrative firewall for business owners, managing the "billing inbox," organizing supplier invoices, and executing proactive stakeholder communication to chase missing paperwork. My focus is to keep accounts payable flawlessly organized so that company cash flow is transparent and audit-ready well ahead of quarterly deadlines.

I have hands-on experience in dispatching and logistics coordination for e-commerce operations, ensuring timely and accurate order fulfillment. My responsibilities include: Assigning orders to appropriate delivery channels and carriers Monitoring shipment status and resolving delays or issues proactively Coordinating with warehouse and inventory teams to maintain stock accuracy Ensuring customer expectations are met with timely updates and notifications Streamlining dispatch processes to improve efficiency and reduce errors Through this experience, I have developed strong organizational, problem-solving, and communication skills, ensuring smooth logistics operations and high customer satisfaction.

I bring operational rigor to e-commerce, ensuring seamless fulfillment and accurate stock management. My experience includes meticulous record-keeping (as demonstrated in my Billing Associate role), which translates directly to maintaining high-accuracy inventory levels and managing item data within e-commerce platforms. I streamline processes to prevent stockouts, minimize errors, and ensure the data integrity needed for precise order tracking and revenue reporting.

I provide Tier 2/Escalation-level customer support, specializing in complex issue resolution across multi-channels (email, chat, phone). I possess a proven track record of resolving 90% of escalated tickets and maintaining an industry-leading 95% First-Reply Resolution Rate (FRR). I leverage CRM tools (Salesforce, Zoho) to manage high-volume interactions, and I am adept at defusing tense situations, resolving financial disputes, and turning challenging interactions into positive customer outcomes.

Backed by a Bachelor of Science in Criminology and deep experience as a Document Auditor and Transaction Coordinator, I bring an investigative mindset and a zero-tolerance policy for errors to company expense tracking and data validation. My background includes managing data verification for multi-million-pound project pipelines, where I audited legal documents, resolved account disputes, and managed financial chargebacks. I systematically monitor digital transactional pipelines, track business expenses against bank lines or receipts, and investigate anomalies immediately. This ensures absolute data integrity, strict compliance, and rigorous data privacy boundaries for all back-end corporate finances.