Mary

Customer Support Specialist | Zendesk | Operations Support | 6+ Years Experience

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Overview

Looking for full-time work (8 hours/day)

at $3.82/hour ($727.26/month)

Bachelors degree

Last Active

June 10th, 2026 (4 days ago)

Member Since

June 28th, 2022

Profile Description

Customer Support and Operations Specialist with 6+ years of experience in customer service, Zendesk ticket management, issue resolution, fraud investigation, reporting, and operational support.

My experience includes handling high-volume support tickets, resolving customer concerns, investigating account and payment-related issues, processing escalations, maintaining accurate documentation, and collaborating with cross-functional teams to deliver timely solutions.

I am highly organized, detail-oriented, and comfortable working in fast-paced environments that require accuracy, professionalism, and strong communication skills. I have experience meeting KPIs, following SOPs, and managing multiple priorities while maintaining a high standard of customer service.

Core Skills:
• Customer Support
• Zendesk Ticket Management
• Email & Chat Support
• Escalation Handling
• Customer Issue Resolution
• Fraud Investigation
• Operations Support
• Data Entry & Documentation
• Reporting & Analytics
• Google Workspace
• Microsoft Excel

I am currently seeking remote opportunities in Customer Support, Email Support, Chat Support, Virtual Assistance, and Operations roles where I can contribute my experience while continuing to grow professionally.