Versatile Virtual Assistant

Medical Transcriptionist, and Data Entry Specialist working remotely as an independent contractor for Simplifeye from May 2022 to October 2023, I managed a variety of administrative and clerical tasks. My duties included scheduling appointments, managing patient records, transcribing medical reports, and entering data accurately into electronic health systems. During this period, Simplifeye transitioned to Vyne Dental, resulting in the transfer of all employees, including myself, to Connext. This transition ensured continuity of service while integrating advanced dental practice management solutions. My role required adaptability, attention to detail, and strong organizational skills to maintain seamless operations throughout the transition. Key Responsibilities: Chat Receptionist • Medical Transcription • Appointment Setting • Administrative Support • Customer Service and Communication • Adherence to Regulations and Protocols • HIPAA Certified

From 2014 to 2024, I served as an executive virtual assistant for various online English school owners from Vietnam, South Korea, China, Canada, New Zealand, and Turkey. My diverse experiences have equipped me with a robust skill set and a deep understanding of the educational sector, particularly in online English education. • Scheduling and Calendar Management: - Efficiently managed assignments using Teamup Calendar, Google Calendar, Google Suite, and Microsoft Office. - Coordinated schedules for students and teachers to ensure smooth operations. • Curriculum and Lesson Development: - Developed and designed creative curricula and lessons in various formats, including PDF and PowerPoint. - Conducted research to find and integrate better books and materials into the curriculum. • Multimedia Editing: - Edited multimedia content, including recordings of teachers and classes, to enhance the learning experience. • Student Record Keeping: - Maintained accurate records of student attendance and performance, ensuring consistent monitoring and reporting. • Creative and Strategic Input: - Provided innovative insights and strategies to improve the school’s offerings and operational efficiency. • Teacher Recruitment and Training: - Managed the recruitment process and conducted training sessions for new teachers to maintain high teaching standards. • Payroll and DTR Management: - Handled daily time records (DTR) and payroll for teachers, ensuring timely and accurate payments. • Digital Marketing and Social Media Management: - Created digital advertisements and managed the school’s social media profiles to enhance online presence and engagement.

From 2011 to 2012 and again from 2013 to 2014, I worked in customer support and sales roles for major companies, gaining extensive experience in customer service, technical support, and sales. • Teletech (T-Mobile Account) – Customer Support and Sales Representative (2011-2012): - Billing Inquiries: Assisted customers with billing issues, ensuring accurate and timely resolutions. - Activations and Upgrades: Handled activations and upgrades for mobile devices, guiding customers through the process. - Technical Support: Provided technical support for mobile devices, troubleshooting and resolving issues to ensure customer satisfaction. - Sales: Promoted and sold T-Mobile products and services, consistently achieving sales targets. • SPI Global Inc. (Dish Network Account) – Customer & Technical Support Representative (2013-2014): - Billing and Account Management: Assisted customers with billing inquiries, service activations, and account changes. - Technical Support: Provided comprehensive technical support for TV, internet, and other Dish Network devices, resolving issues efficiently. - Troubleshooting: Assisted customers with troubleshooting technical issues to ensure optimal service performance. - Sales Support: Recommended additional services and packages to customers, supporting sales efforts. ⭐ Achievements: - Earned several Customer Satisfaction Awards for exemplary customer service and technical support.

Chat Receptionist Duties: - Interacting with patients, customers, and clients via chat to provide support, answer inquiries, and schedule appointments. - Ensuring prompt and professional responses to maintain high levels of customer satisfaction. - Handling sensitive medical information with confidentiality and adhering to HIPAA regulations.

Medical Transcription: - Transcribing medical records, reports, and other documentation from audio recordings or dictated notes. - Using Electronic Medical Records (EMR) systems to accurately input and manage patient information. - Ensuring accuracy and completeness of transcribed documents, maintaining quality standards.